The total shipping cost (stated always and only in Euro) is calculated as it follows:
Total Shipping Cost = “Per Shipment” Costs + (cost for each product x numbers of products purchased)
Our courier makes the deliveries to our customers during the office hours of working days. If no one is found by the courier at the indicated delivery address, the courier will leave a note (in the letter box, at the doorstep) and he will try again the delivery the next day. After the second delivery attempt the courier will hold the package at his local office and our Customer Service will contact you to give you new information. If at the indicated delivery address there is not always someone who can sign the delivery bill, we suggest you to state a different address, for example a house with a porter’s lodge, an office, a shop, etc. It is possible to modify the delivery address during the order registration process or in the page “Your Orders” till the order is “pending”.
If the purchased products are not delivered within 7 (seven) working days since order, we are kindly asking you to contact our Customer Service. We will take care to verify the status of the order with the courier in charge of the delivery.
VAT, DUTIES AND TAXES
V.A.T. (Value-Added Tax) is applied to most of the goods and services marketed in member countries of the European Union. Prices quoted are inclusive of V.A.T.
According to local laws and regulations, a 20% V.A.T. rate is applied on orders sent to member countries of the European Union.
Products shipped outside the European Union are not subject to V.A.T. but may be subject to local taxes, import duties and fees.
For customers choosing as shipping place a country member of the European Union, the V.A.T. applied to the order will be shown in the last page of the order, in the order confirmation e-mail and in the invoice included in the package.
In the case the shipment is addressed to a country not member of the European Union, the package may be subject to import taxes, customs duties and fees levied by the destination country, which are applied when a shipment reaches the State. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches his / her State. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
TOTAL AMOUNT OF THE ORDER
The total Amount of the Order is calculated and shown in the Shopping Cart.
Please note that for the European Union the Total Amount of the Order is calculated as it follows:
Total Products + Shipping Costs + V.A.T. (Total Products + Shipping Costs) = TOTAL AMOUNT OF THE ORDER
For countries outside the European Union the Total Amount of the Order is calculated as it follows:
Total Products + Shipping Costs = TOTAL AMOUNT OF THE ORDER
Please note that the Total does not include any possible import taxes, customs duties and fees.
By using the services provided by the web site www.paypal.com, you will be able to pay with the maximum security – PayPal is one of the safest and most used payment methods in internet.
To make a payment using PayPal please select this payment option in the payment option and click on the icon “PayPal click here to pay” when the order process is finished. You will be directly transferred on the PayPal site where you could make the payment using your personal account.
Please note that payments using PayPal must strictly be done within 24 (twenty-four) hours from the placing of the order, under penalty of cancellation of the order.
Purchases made using the Tetrax Store are governed by Italian legislative decree no. 206 of 6 September 2005, which states the rules to apply on distance contracts if the purchases occur and conclude outside shop premises.
In that regard, Walmec S.p.A acting as “Vendor” offers products for sale on www.tetrax.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”. “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession, and so the purchase is made quoting the personal tax number and not V.A.T. number or similar. If you are not a Consumer, please do not buy any products on www. Tetrax.com.
If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from www.tetrax.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within 10 (ten) working days, beginning with the day after you received the products. In this case you will receive a full refund of the price of the products in accordance with the following.
Notification has to be sent by Registered Letter with Return Receipt to the following address:
Walmec S.p.A. – Via Trieste, 10 – 31025 S. Lucia di Piave – TV – Italy
The notice may be anticipated by telegram or by fax (+39 0438 66 13 33) always within the term previously stated, under the condition that the Registered Letter with Return Receipt is sent by the next 48 (forty-eight) hours. At the receiving of the notice, the Consumer will be contacted by the Vendor’s Customer Service, which will transmit the procedures for the returning of the purchased products.
If possible, the products should be put in a second package so to avoid any possible damage and the application of tags or tapes directly on the original package.
Shipping costs and delivery risks related to the returning of the products will be borne exclusively by the Consumer. As things are, the Consumer is kindly requested to return the products by insured shipment. In the case during the returning shipment a damage to the returned products should occur, the Vendor will promptly notify the Consumer of the event so that he / her can file a complaint against the carrier he / her has chosen and receive the reimbursement of the value of the products, if insured; in such an event the products will be placed at Consumer’s disposal for their restitution, cancelling simultaneously the withdrawal request.
The Vendor is not responsible for damages, thefts, losses or miscarriages concerning shipment not properly insured.
The Vendor reserves the right to charge the Consumer the return expenses and costs for damages or tampering not arising from the delivery.
The purchased material shall be returned by the Consumer intact, in its original packaging, with all its components (documents, packing, etc.).
The cooling-off period procedure will not apply if the Vendor notices the missing of the conditions previously stated, and under these circumstances the products will be given back to the Consumer, charging him / her of all the shipping expenses.
If the Consumer complies with the cooling-off period procedure, the Vendor, within 30 (thirty) working days from the receiving of the notice claiming to exercise the cooling-off period right, will reimburse the paid amount, with the exclusion of the shipping and / or restoration cost, by way of bank transfer. It will be care of the Consumer to send the Vendor in the shortest period of time the bank coordinates where the bank transfer should be done (IBAN Code). In the case the Consumer should use a bank account not in his / her name, it is mandatory to give the Vendor, in addition to the data for the execution of the bank transfer, also an authorisation of the holder of the bank account.